Deliveries and Returns

Delivery & Returns Policy

DELIVERY & RETURNS 

How much is delivery?

UK Mainland.
We have have recently listened to customer feedback and have now moved all UK Mainland deliveries first class service via Royal Mail. 

We currently offer free shipping on all UK orders. 

 

Highlands & Offshore UK.
For items being delivered to the Highlands and Offshore regions of the UK, we use Royal Mail 48hr tracked service, our postage charges are:

 Highlands & Offshore UK (Royal Mail 48 Tracked) £1.99

 

Rest of the World.
We are working really hard to get our products to all our customer across the globe, we use a network of couriers to help us get to you, charges for the following countries are below:

EU CUSTOMERS PLEASE NOTE:

**Orders valued under €22 won’t be subject to VAT or duties until July 1, 2021 as part of an agreed scheme between the UK and the EU – with this date set to be extended.**

**Orders worth over €22 but below €150 may be taxed at the border and may possibly incur a customs handling fee in the receiving country, these charges will vary from country to country.**

Europe Zone A - Up to 1kg = £5.00

 

Europe Zone A - Over 1kg up to 2kg = £10

Rest of World - £15

 

Delivery dates are only estimates and Vita Vida does not guarantee delivery within any such time and shall not be liable for any delay in delivery or performance. 


Payment

When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched, at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in this case we will contact you to advise you of this fact.

We can process payments from MasterCard, Visa, and American Express credit cards, and PayPal.

All prices on our website are in £ sterling and include UK VAT at 20%. Read our Terms and Conditions for more details.

Vita Vida  adopts https secure pages pages (secure and encrypted pages) where necessary. We recognise the importance of security regarding credit card information you send us over the Internet, and we take all the necessary precautions to protect our customers' personal information and to store it securely.

You can correct errors on your order up to the point of the final page of our ordering process. 

Refunds & Returns

As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by email to arrange collection of the item. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice.

Please note that you are liable for the delivery costs of returning the item to us. Please send any request for withdrawal, with your details, to the following address:

Email: info@vitavida.life

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days from your notice provided the item is returned to us in the condition which it was sold (Unopened and undamaged). The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the shipping costs.

We will give you a full refund of the return charge, if you had to return the goods because of our mistake. These terms do not affect your legal statutory rights.